Please take a moment to familiarize yourself with all of our Tour Policies below before registering.

Reptile Rewards & Tour Discounts

Please go to this page to learn more about our Reptile Rewards program and to see all of our other tour discounts and promotions.

Single Supplement Program Information

Solo room requests will be granted based on availability and on a first come first served basis.

If a solo cyclist is willing to share a room, Lizard Head Cycling will attempt to match him/her with a roommate. If a pairing is successful, we will remove the Single Supplement rate for each person.

Liability Release

Each participant on the Tour is required to fill out Lizard Head Cycling Guides’ liability release. Liability forms will be available at the pre-tour meeting but can be reviewed ahead of time by clicking on the link below.

Liability Release Form

Payments

• A deposit was taken at the time of reservation and the balance is due 90 days prior to the tour departure date.
• An invoice will be sent when final payment is due.
• On occasion, Lizard Head Cycling will confirm a tour that is below its rider minimum so that our guests can plan and make commitments. When we do this for clients, any tour discounts do not apply until the tour’s rider minimum is met. This is necessary to balance the financial reality of running a tour below the rider minimum. If applicable, we will notify you when the tour is officially confirmed, and final payments are due.
• Please Note: The remaining balance is due 90 days prior to tour. If one has not paid in full 60 days prior to trip departure, and has not contacted Lizard Head Cycling Guides (LHCG) regarding alternative payment options, LHCG will charge the card on file for the balance, plus a 3.5% credit card processing fee. If payment in full can not be collected, LHCG reserves the right to schedule another individual who can pay in full. In this event, clients are responsible for associated cancellation costs as per the cancellation policy.

Cancellations & Refunds

24-Hour Cancellation Policy Terms and Conditions:

Lizard Head Cycling’s 24-hour flexible booking policy allows the flexibility to make changes to your reservations within 24 hours of purchase, without incurring change fees. This includes canceling your reservation and requesting a 100% refund.

• Applies to all tours booked via website or directly over the phone.
• The 24-hour timeframe begins at the time your tour is purchased.
• Requests for refunds will be credited back in the original form of payment.

Standard Group Tour Offerings:

Once a spot is reserved on a standard group tour, should one need to cancel for any reason whatsoever outside the 24-hour cancellation period, we will apply the following cancellation policy.

Cancellation Policy:

• For cancellations prior to 91 days before departure, a $150- processing fee per person is retained & the remainder of the deposit is refunded.
• For cancellations 90 to 31 days before departure, 50% of trip fees are credited towards a future tour(‡).
• For cancellations 30 days or less before departure, no monies are credited towards a future tour(‡).
  • (‡) If a cancelling rider finds a replacement rider for their vacated spot, the balance paid will be refunded minus the $150- processing fee
  • (‡) A credit is for a future tour. A refund is a return of monies paid. 
• If within 90 days of departure natural disasters, disease or public lands shut downs prevent a tour from being run, Lizard Head Cycling will do its best to accommodate clients by issuing a credit towards a future departure.
• Lizard Head Cycling Guides reserves the right to cancel any trip. Lizard Head Cycling Guides will not be responsible for non-refundable air fare.

Private or Custom Tour Cancellation Policy:

• For individual riders within a private or custom group who cancel prior to 91 days before departure, a $150- processing fee per person is retained & the remainder of the deposit is refunded.
• For individual rider cancellations 90 to 31 days before departure, 50% of trip fees are credited towards a future tour. *If rider cancellation takes the private/custom group below the tour minimum of 10 riders, no monies are credited towards a future tour(‡).
• For individual rider cancellations 30 days or less before departure, no monies are credited towards a future tour(‡).
• (‡) If a cancelling rider finds a replacement rider for their vacated spot and the group minimum is already met, the balance paid will be refunded minus the $150- processing fee.
• (‡) A credit is for a future tour. A refund is a return of monies paid.

FULL Private or Custom Tour Cancellations:

• Cancellations of an entire private or custom tours PRIOR TO 90 DAYS before departure will incur any non-refundable hotel fees, any special use public lands permit fees and a $150- processing fee per person. The remainder of deposits are refunded.
• For cancellations of private or custom tours 90 to 31 days before departure, riders will incur any non-refundable hotel fees, any special use public lands permit fees. 50% of the remaining trip costs are credited towards a future tour.
• For cancellations of private or custom tours 30 days or less before departure, all monies are retained

Bike Rentals

The staff of Lizard Head Cycling Guides will do their very best to fulfill specific bike model, and component request but, due to the dynamic nature of our bike fleet allocation and the purchase of rental bikes by guests throughout the season, can not guarantee specific bikes or requests.

In the event a guest damages their rental bike, they will be reposible for all cost associated with restoring the bike to it’s originally rented condition. Such costs ARE NOT included in the cost of the rental bike. Lizard Head Cycling Guides reserves the right to charge the card on file for the cost of repair.

Each participant on the tour renting a bike is required to fill out Lizard Head Cycling Guides’ bike rental release. Liability forms will be available at the pre-tour meeting but can be reviewed ahead of time by clicking on the link below.

Bike Rental Release Form

Custom vs. Private (Closed) Tours and Minimum Pricing

Custom Tour – A unique tour date and/or itinerary which may be offered to additional guest outside of the original organizers. Please note that group discounts do not apply to custom tours.

Private Tour – Can be a standard tour offering or a unique tour date and/or itinerary which is reserved specifically for the guests who book it and is closed to anyone outside of the group. Please note that 10-person minimum pricing applies and group discounts do not apply to private tours.

Tour Minimum Pricing – Is used to give guests the opportunity to go forward with a specific tour which has low enrollment. It is essentially the cost that must be charged by Lizard Head Cycling Guides to break even. Guests who have signed up for a tour date with low enrollment may opt to pay tour minimum pricing to ensure the tour is a go.

Example: If the tour minimum for the Glacier National Park Tour is 6 riders and the cost of the tour is $2,800, 4 riders can ensure the tour is a go by paying $4,200 each.

Tour A-Go or No-Go Decision and Minimum Enrollment

If at 60 days prior to tour start the trip minimum has not been reached, guests will be notified and may elect to utilize tour minimum pricing. If guests do not wish to pay tour minimum pricing, all monies may be transferred to a different tour or can be refunded in full. Lizard Head Cycling Guides will not be responsible for the cost of airfare or other travel arrangements. We strongly recommend purchasing Travel Insurance to cover such costs (see below).

Backcountry Evacuation Shuttle Policy

If a guest wants to leave a tour early or is injured and requests evacuation outside of professional emergency services, Lizard Head Cycling will arrange for the most efficient shuttle available. Since it may be necessary to mobilize additional services for evacuation, an expense of up to $500 will be incurred, depending on the length and complexity of the shuttle. Furthermore, no tour refunds will be given for early departure.

Photography/Video Usage

We may use a photograph or video in our marketing that includes our guests. If you do not want us to use your image, please let us know. You can notify the guides on tour and/or contact Lizard Head at john@lizardheadcyclingguides.com.

Travel Insurance

If you have not already, now would be a great time to consider adding travel insurance to your tour. You are welcome to use any travel insurance company you would like. We recommend Generali/Trip Mate.

Generally, if contracting COVID causes clients to cancel or interrupt their tour, trip insurance companies would treat it as any other illness as long as it is contracted after the insurance was purchased. Please check your individual plan documentation for details. Please note that quarantine is usually only covered if clients are actually sick with COVID. If a state requires quarantine upon arrival because of standardized state law, coverage is generally not covered. Again, check your individual plan documentation for details.

American Guests - use this link: http://www.generalitravelinsurance.com/get-a-quote.html?partner=LIZA0855

• The Premium Plan is the only plan which offers Pre-Existing coverage so long as the plan is purchased prior to Final Payment.
• The Premium Plan is the only plan that offers an optional Cancel For Any Reason - the policy must be purchased within 24 hours of initial trip deposit, the full trip cost must be insured, and if they cancel for Any Reason, it must be 48 hours prior to departure, and the reimbursement for an Any Reason claim is 60% of pre-paid, insured, non-refundable trip cost.
• Customer Service can be reached at 1-800-874-2442 for coverage questions and policy modifications or to purchase by phone. Agency Code: LIZA0855

Canadian Guests - use this link: https://tripmate.catravelins.ca/?utm_source=lizardhead